COOKIE POLICY

Last updated:  November 15, 2020

 

This Cookie Policy (Policy) provides detailed information about how and when we use cookies on our Websites. In this Policy, a reference to:

  • Conductor Software, PS25™, Conductor, TPSC, The Psychological Safety Company,  we, us or our means The Psychological Safety Company Pty Ltd (ACN 633 428 172) of Brisbane, Queensland, Australia, and any of its related bodies corporate; and

  • Websites mean, collectively, www.conductorsoftware.com as well as the other websites or web applications that the Conductor Software operates and that link to this Policy.

Does Conductor Software use cookies?

Yes. Conductor Software and our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses the Websites has the best possible experience.

What is a cookie?

Cookies are small bits of data we store on the device (computer, mobile phone, tablet or any other mobile device) that you use to access any of the Websites, so we can recognize repeat users. Each cookie expires after a certain period of time depending on what we use it for.

By using our Websites, you expressly consent to the use of cookies as described on this page as well as in our Privacy Policy.

What types of cookies does Conductor Software use?

Below we list the different types of cookies that may be used on our Websites. We periodically update this Policy to provide more information on the cookies used on each of our Websites, so there may be additional cookies or information not currently included in our list.

Our Websites use both 1st party cookies (which are set by the Websites being visited) and 3rd party cookies (which are set by a server located outside the domain of our Websites).

Required or essential cookies

Certain cookies are necessary for the Websites to operate correctly and/or to authenticate you. When you log on to our Websites, authentication cookies let us know who you are during a browsing session.

Functionality and preference cookies

These cookies are used to enable certain additional functionality on our Websites, such as storing your preferences (for example, username and language selection) and preventing users from taking the same survey multiple times. This functionality improves user experience by allowing us to remember language or other local settings and customize the Websites accordingly.

We may also use web beacons for email communications, allowing us to send email messages in a format which users can read, as well as let us know whether emails have been opened. We may use this information to ensure that we are sending only messages that are of interest to our users, to learn more about user behaviour to reduce or eliminate messages sent to a user.

Social media cookies

Social media cookies collect information about social media usage, for example, Facebook, LinkedIn or Twitter.

Analytics cookies

These cookies collect information about your use of the Websites and enable us to improve the way they work. For example, analytics cookies show us which are the most frequently visited pages on the Websites, help us record any difficulties you have with our Websites, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on our Websites, rather than the usage of a single person. We use the information to analyze our Website traffic.

Analytics cookies may also transfer analytics information to third parties where required to do so by law, or where such third parties process analytics information on our behalf. Each analytics service’s ability to use and share analytics information is restricted by such analytics service’s terms of use and privacy policy.

Targeting or advertising cookies

We may use cookies to market Conductor Software services to you on third party websites. For example, if you visit our Websites, you may then see an advertisement for Conductor Software services on certain third-party websites you visit in the future.

We sometimes use cookies delivered by third parties to track the performance of our advertisements. For example, these cookies remember which browsers have visited our websites. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it. This process helps us manage and track the effectiveness of our marketing efforts.

We also contract with third-party advertising networks that may collect IP addresses and other information from web beacons on our websites, emails, and on third-party websites. Ad networks follow your online activities over time by collecting website navigational information through automated means, such as cookies. They use this information to provide advertisements about products and services that may be of interest to you. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

How do I manage cookies?

You can generally activate or later deactivate the use of cookies through a functionality built into your web browser. You’ll want to refer to your browser’s configuration documentation to do this since the steps for doing so are usually browser-specific. One important note is that if you do go this route, this might adversely impact your ability to use our Websites effectively. Enabling cookies ensures a smoother experience when you use our Websites.

To learn more about how to control cookie settings through your browser:

If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, please visit https://www.google.com/settings/u/0/ads/authenticated?hl=en.

Cookies used in the Conductor Software web platform

 Cookie source Cookie name Purpose

.google.com 1P_JAR website statistics and track conversion rates

.gstatic _ga, _ga_* analytics related to video playback

auth0 auth0.is.authenticated, A simple cached item to short-circuit
_legacy_auth0.is.authenticated authentication attempts