Privacy Policy

1. Definitions.

In this Privacy Policy, a reference to:

• Administrator means any person who has login credentials to a Customer account to manage that account, send surveys, review and share survey results, or manage the account to enable individual participants to provide feedback;

• Confidentiality Notice means the notice given to: (i) Participants at the time of answering a survey conducted by a Customer, including the degree of confidentiality and/or anonymity that the Participant will have when answering a survey. 

• Conductor Software, PS25™, Conductor, TPSC, we, us or our means The Psychological Safety Company Pty Ltd (ACN 633 428 172) T/as Conductor Software of Brisbane ,Queensland, Australia, and any of its related bodies corporate;

• Customer or Company means, in relation to you, the person or entity that has contracted with Conductor Software to allow you to use Conductor Software’s Services. The Customer or Company will generally be your employer, or an identified subgroup (i.e., division, department, etc.) within your employer;

• User means any person who has login credentials to an individual account within our Services to view data related to a team they manage or have responsibility for within their Company or for their clients Company;

• Personal Profile Page means the “my account” page within the Services which is a personal page available to Administrators when they create an account;

• Platform Data means any content or data that you or third parties submit to Conductor Software using the Services;

• Participant means any person who accesses our Services to answer surveys (either wholly or partially) conducted by Customer using the Services;

• Services means all products (including related mobile applications), services and Websites offered by Conductor Software;

• Visitor means any person who visits our Websites;

• Websites means, collectively, www.conductorsoftware.com as well as the other websites that Conductor Software operates and that link to this Privacy Policy; and

• You or your means either an Administrator, Participant, User or Visitor, as applicable.

We may update this Privacy Policy from time to time and the most current version will be posted on our website. If we make any material changes, we will notify you by email (to the address associated with your account) or when you next log in to your account prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you have any questions or concerns about our Privacy Policy, or with the handling of your personal information, please contact our Privacy Officer at privacy@conductorsoftware.com.

2. A note about children.

Unless permitted by applicable law, you must not permit any child under the age of 16 with access to our Services. We do not intentionally gather personal information from minors under the legal age range. If a minor submits personal information to Conductor Software and we learn that the personal information is the information of a child under the legal age range, we will attempt to delete the information as soon as possible. If you believe that we may have any personal information of a child under the legal age range, please contact Conductor Software at: privacy@conductorsoftware.com. 

3. What information do we collect?

We collect information relating to you and your use of our Services from a variety of sources. Some of this information is collected directly from you and some of this information is collected from your interaction with our Services, your Company, other individuals at your Company, or from third parties. How and what information we collect about you will depend on the way that you use our Services, for example, whether you are an Administrator, Participant, User or Visitor.

(a) Information we generally collect

• Contact information: When you provide us with your contact information, whether through use of our Services, creation of an account, a form on our website, or an interaction with our sales or customer care team, we collect your contact information. This information may include, for example, your name, email address, contact number and location.

• Usage information: We collect usage data about you whenever you interact with our Services. This may include which web pages you visit, what you click on, when you performed those actions, and other activities. Please see our Cookie Policy for more information about the cookies we use in our Services.

• Device and browser data: We collect data from the device you use to access our Services, such as your IP address, operating system, browser details and time of visit. This information may also tell us your location.

• Cookies and page tags: We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymous data about Visitors to our Websites. This data includes usage details and user statistics. Please see our Cookie Policy for more information about cookies and page tags we use on our Websites.

• Log data: We keep log files that record data each time a device accesses our servers. The log files contain data about the nature of each access, including the originating IP address. We may combine this automatically collected log information with other information we collect about you. We do this to maintain an audit trail of activity, to improve our Services, to improve our marketing activities, for system analytics, or to monitor or improve functionality.

• Referral data: If as a Visitor, you navigate to our Websites from an external source (such as a link on another website or via an email), we record information about the source that referred you to us.

• Other data you submit: We may collect your personal information or data if you submit it to us in other contexts. For example, by giving us a testimonial, attending an event we host or entering a contest. We may also collect personal information at other points throughout our Services or within our Website that states personal information is being collected. 

• Interacting with us on social media: We may collect personal information about you when you interact with us using social media. For example, if you post material to our Facebook page or Tweet us on Twitter.

• Third parties: We may collect your personal information or data from third parties if you give permission to those third parties to share your personal information with us or where you have made that information publicly available online.

• Conductor uses third party sub-processors to assist in providing Conductors services to you.

• Mobile devices: If you connect to the Services using a service provider that uniquely identifies your mobile device, we may receive this identification information to provide the Services to you.

(b) Information specific to Administrators, Participants and Users

We may collect the following information about Administrators, Participants or Users:

• Information collected from your Company:  The information that each Customer provides to us is different. In most cases, your company will provide us with demographic data such as your name, email information, and other information related to your role within the Company, including your manager, direct reports and your position within the Company’s organization chart. Some Customers may provide us with additional demographic information so they can better analyze and understand their survey results. 

• Single sign-ons: If you choose to register or login using a third party account (such as Google or your Company’s SSO provider), the authentication of your login details are handled by that third party and we only collect the information you expressly agree to share with us at the time you give permission to link your Conductor Software account with the third party account. By using a Google Single Sign-On account (or other supported SSO), you are allowing us to access your Google (or other supported SSO) account information.

• Survey responses: When you answer a Customer survey, we will store your survey answers and comments.

(c) Personally Identifiable Information (PII)

Administrators, Users: People who sign up to use Conductor and then later login must use an email address. Conductor uses a third-party sub-processor, Auth0, to manage these functions. In this way, conductor never receives its users’ email addresses and therefore never stores them in its database.

Participants: Conductor emails invitations to potential participants so that they may complete a survey, if they choose. Conductor, therefore, receives the individual email address of a potential participant, usually by it being imported:

• When an email address is imported, Conductor immediately encrypts the email address.

• Conductor does not store the email address in its database. Instead, it is forwarded to SendGrid, a third-party sub-processor, who stores the encrypted email address in their database.

• Conductor instructs SendGrid to send, at most, three email invitations to a potential participant. When the survey is completed, Conductor instructs SendGrid to delete the email address.

• A potential participant may opt-out of the survey using an opt-out link that appears in every email they receive. If they choose to opt-out by clicking this link, Conductor immediately instructs SendGrid to delete their email address.

(d) Information specific to Administrators

We may collect the following information about Administrators:

• Registration details: When you register an account or another Administrator creates an account for you, we collect your name, company name, email address, password and other information.

• Survey data: When you create and launch surveys using the Services, we will store those survey questions and other information related to those surveys.

• Billing details: If you use a credit card for billing, our credit card processor may collect information such as the cardholder’s name, billing address, email address, credit card number, expiry date and credit card security code.

• Account settings: You may be able to set or update various preferences and personal details on your account settings page or your profile. For example, your name, email address, default language or time zone.

(e) Information in relation to automated decision making and profiling

As the data controller, Customers determine the following about the data stored in Conductor Software’s web application:

What type of data to collect.

Who to collect data from.

Where to collect data.

What the purpose of the data collection is.

When to delete data.

You must determine whether you have a legal basis for performing automated decision-making and profiling and, if so, whether your performance of such activities complies with applicable law.

4. Who is the data controller or processor?

Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. For Administrators,  Participants and Users, your company, which is our Customer will generally be the controller of your personal information and Conductor Software will be the processor (unless indicated otherwise in this Privacy Policy). For Visitors, Conductor Software will generally be the controller of your personal information. Administrators may be a dual controller of information when they are engaged by a client company to manage the services on their behalf.

5. How do we hold the information we collect?

(a) Security of your personal information

The security of your personal information is very important to us. All your data is private and confidential and we take reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy. We follow generally accepted security standards, to protect the personal information submitted to us, both during transmission and once it is received. 

In order to analyze survey results from different perspectives, Conductor may receive other information related to an individual such as job title and department. If combined with Organizationally Identifiable Information (OII), this data could potentially be used to identify an individual. Conductor prevents this by:

• Immediately encrypting any data that is received.

• Not storing OII data in its database.

Please note that transmitting information over the Internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee that your personal information is absolutely secure in all situations.

Security is a collaborative effort, so we also recommend that you create a sophisticated password for logging in to our services and keep that password secret.

If you suspect there has been any unauthorized access or misuse of your personal information, immediately contact our Data Protection Officer at privacy@conductorsoftware.com.

If you have any concerns about the security of our platform, contact our Information Security Team at privacy@conductorsoftware.com.

(b) Where your personal information is located

Our servers are based in Australia, so your personal information will generally be processed and hosted in Australia. There may be times when your personal information may be backed up, transferred, disclosed or processed in another country, such as Canada, Australia, Ireland and the United Kingdom or South East Asia. 

6. How do we use the information we collect?

(a) How we use your personal information

We use your personal information for a variety of purposes. How and what information we collect about you will depend on the way that you use our Services, for example, whether you are an Administrator, Participant, User or Visitor. In each case, the information we collect and process is reasonably necessary for our business, including providing you with the Services you would expect from us.

When you use our Services as an Administrator, Participant or User, we process your personal information either:

• with your consent;

• to fulfill our contractual responsibility to deliver the Services to the Customer; or

• to pursue Conductor Software’s legitimate interests of improving our Services or developing new products and features.

When you use our Services as a Visitor, we process your personal information either:

• with your consent; or

• to pursue Conductor Software’s legitimate interests of improving our Services or developing new products and features.

When you use our Services as an Administrator, we may use your personal information to:

• Create an account with us: We need to collect and use your personal information to allow you to create an account and log in to that account.

• Provide you with our Services: This includes providing you with access and use of our platform and customer support, which may require us to access your personal information so that we can assist you, such as with survey design or technical issues.

• Manage our Services: We use your personal information so we can provide our Services and improve those Services. Some of these purposes include:

  • monitor, maintain and improve our Services and features;

  • personalize or customize your experience when you use our Services (including presenting the Conductor Software platform in the best format for you or a device you use to access the Conductor Software platform);

  • create new services or features;

  • enforce our contracts and policies when we are made aware of potential breaches;

  • prevent potentially illegal, undesirable or abusive activities;

  • investigate complaints about you or made by you;

  • make telephone calls to you, or send you SMS messages from time to time, as part of secondary fraud protection; or

  • respond to legal requests such as subpoenas, warrants or other mandatory information requests.

• Contact you about the Services or your account: At times we may need to contact you via email, mail or telephone to tell you about matters, such as changes to our Services, terms or policies.

• Marketing purposes: We may also send you news and information about our products or Services that you either request from us, or we believe may interest you. In most cases, we will contact you via email. As part of our marketing efforts, we may combine information about you from third party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve your experience.

• Respond to legal requests and prevent harm: If we receive a legal request or are informed of a situation that may cause harm, or potential harm, to someone, we may need to inspect your personal information or data to respond appropriately to that request or threat.

When you use our Services as a Participant or a User, we may use your personal information to:

• Create an account with us: We need to collect and use your personal information to allow you to create an account and log in to that account.

• Provide our Services to the Customer: When and how we use your personal information is controlled and managed by the Customer (including any Administrators that act on its behalf).

• Manage our Services: We use your personal information so we can provide our Services and improve those Services. Some of these purposes include:

  • monitor, maintain and improve our Services and features;

  • personalize or customize your experience when you use our Services (including presenting our Services in the best format for you or a device you use to access our Services);

  • create new services or features;

  • enforce our contracts and policies when we are made aware of potential breaches;

  • prevent potentially illegal, undesirable or abusive activities;

  • investigate complaints about you, or made by you;

  • send you a welcome email to verify ownership of the email address provided when your account was created;

  • send you an email when you have been assigned as an administrator of your Company account;

  • send you survey reminders;

  • make telephone calls to you, or send you SMS messages from time to time, as part of secondary fraud protection; or

  • respond to legal requests such as subpoenas, warrants or other mandatory information requests.

• Create de-identified aggregated data: To provide customers their survey results, we use survey data in a de-identified aggregated form.  We also use your de-identified and aggregated data to compare customers’ results to the results of other surveys or other customers. We also use your survey data to continually improve our Services, including our de-identified aggregated data sets. None of your survey data will be disclosed to other unrelated customers in a non-aggregated or identifiable form.

• Respond to legal requests and prevent harm: If we receive a legal request or are informed of a situation that may cause harm, or potential harm, to someone, we may need to inspect your personal information or data to respond appropriately to that request or threat.                                          

When you use our Services as a Visitor, we may use your personal information to:

• Contact you for marketing purposes: We may send you news and information about our products or Services that you either request from us, or we believe may interest you (unless prevented by law). In most cases, we will contact you via email.

• Manage our Services: We use your personal information so we can provide our Services and improve those Services. Some of these purposes include:

  • personalize or customize your experience when you use our Services (including presenting our Websites in the best format for you or a device you use to access our Websites);

  • create new services or features;

  • monitor, maintain and improve our Services and features;

  • enforce our contracts and policies when we are made aware of potential breaches;

  • prevent potentially illegal, undesirable or abusive activities; or

  • respond to legal requests such as subpoenas, warrants or other mandatory information requests.

• Profiling for marketing purposes: As part of our marketing efforts, we may combine information about you from third party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve your experience.

(b) Anonymity and pseudonyms

In most cases, it will be very difficult for us to provide you with our Services if you do not provide us with your real name and contact details (primarily email). Situations where we might have difficulty interacting with you anonymously, or via a pseudonym, are when you use our Services as an Administrator. 

If lawful and practicable, you may use a pseudonym (or simply not identify yourself) when dealing with us. For example, if you have a complaint or concern about our site, or a general question about our Services or this Privacy Policy, you are welcome to contact us without identifying yourself. In some cases, however, if you do not provide us with information, we may not be able to provide you with our products or Services or respond adequately to you.

7. Who has access to your personal information?

(a) General

We will share your personal information with third parties only for the purposes of providing the services described in this Privacy Policy. To provide you with our Services we will often need to disclose your personal information to our staff or the service providers we use to operate our business. Examples of our service providers include: hosting services; operational and administrative services; email service providers; system monitoring services; customer support services; and website analytics. These companies are only authorized to use your personal information as necessary for us to provide our Services to you and/or the Customer.

In most cases, the information that we disclose to our staff or service providers will be directly necessary to provide our Services to you.  The occasions we may need to disclose your personal information to our staff, service providers, professional advisors or other third parties may include:

• Provide the Services: In providing the Services, we may need to disclose your personal information to people who work for us or to one of our service providers. Our agreements with third parties include obligations to protect the security and confidentiality of your personal information. These disclosures may be related to activities such as filling orders, processing payments and mail-outs, storing and managing documents, research, providing professional advice, facilitating creation of accounts, sending you service emails, providing technical support, or providing other services to you. Transfers of Participant and User information to our service providers are covered by our agreement with the Customer.

• Prevent illegality or enforce our terms and policies: If you engage in or threaten any unlawful activity, we may reasonably believe that it is necessary to disclose your personal information to the police, a relevant authority or enforcement body, or your internet service provider, employer, supervisor or network administrator.

• Protect our rights or the rights of our staff: There may be situations where disclosing your personal information is necessary to protect the property, health or safety of Conductor Software or its staff, the Customers or others. For example, exchanging information with other organizations to protect against fraud.

• Keep other entities associated with us informed: In some cases, we may need to disclose your personal information to our agents, business affiliates, joint venture entities, partners, investors or any applicable subsidiaries or holding companies. The need to disclose your personal information to these entities may arise from a legal obligation we owe that entity, or to assist our or their legitimate business interests.

• Run events, competitions and promotions: We may need to disclose your personal information to sponsors and promoters when you register or attend an event or enter any competition that we conduct or promote. This disclosure will generally not apply to Participants or Users.

• Perform actions you request or consent to: You may specifically authorize us to disclose your personal information to a third party. For example, to resolve a dispute regarding our Privacy Policy or to integrate a third-party service. We may also disclose your personal information to a third party with your prior consent.

• Comply with legal requests: In some situations, we may be compelled to disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose your personal information to third parties such as law enforcement officials or to comply with court orders, such as subpoenas or other legal processes.

• Merge or sell our business:  We may share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the personal information collected by us and will assume and be subject to all the rights and obligations regarding your personal information as described in this Privacy Policy. If Conductor Software is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.

When we disclose your personal information to third parties such as our service providers, we sign confidentiality and data processing agreements with them to ensure they maintain confidentiality and have privacy and security standards to protect your personal information.

(b) Disclosures specific to Administrators

When you use our Services as an Administrator, your personal information may be disclosed to other Administrators within your Company.

(c) Disclosures specific to Participants

When you use our Services as a Participant, we may also disclose your personal information for the purposes of:

• Providing the Services:    When you write a comment on Customer surveys, that information can be viewed by our Customer and assigned Administrators.   To maintain confidentiality  your survey responses  and the information used to analyze and report your answers will be presented in an aggregated de-identified form.  It is important that you read the Confidentiality Notice before answering a survey so you understand how your survey answers will be used. 

• Creating aggregated de-identified data: We may create aggregated de-identified data for any purpose derived from data we hold about you. For example, we may create aggregated de-identified data to share with customers, prospects, partners for business or research purposes, or for provision of our Services such as our survey benchmarks.

• Fulfilling Customer requests: Because the Customer is the controller of your personal information, we hold and process your personal information on behalf of the Customer. There may be occasions when the Customer instructs us to disclose your personal information to a third party, such as a consultant or a new service provider. If instructed by the Customer to transfer your personal information to a third party, we will sign a data transfer agreement with the Customer and the third party if required, to ensure that they continue to observe the Confidentiality Notice for each survey.

• Preventing harm: We may also disclose your personal information to the Customer or relevant authorities if your use of our Services indicates an imminent risk of harm to you or to others around you.

8. What are your rights to your personal information?

(a) General

If you live in certain countries (for example, European Union member states) you may have rights regarding your personal information, including the right to access, correct, delete, port, limit or stop the use or disclosure of your personal information.

We will respond to requests to access and correct (if necessary) your personal information as soon as possible. You have the following options when exercising your rights:

• Update your account details: To update any other information, please contact our Privacy Officer at privacy@conductorsoftware.com 

• Access, correction and deletion: Upon request, we will provide you with information about whether we process, or provide to a third party to process on our behalf, any of your personal information. If you want to review, correct (if necessary) or delete the information that we have collected and hold about you, please contact our Privacy Officer at privacy@conductorsoftware.com. 

• Data exports: If you request an export of the information that we hold about you, we will provide you with the data in a standard CSV format. This data format may not be applicable or compatible with all uses. To request a data export, please contact our Privacy Officer at privacy@conductorsoftwarecom.

• Limiting or stopping use or disclosure: If you want to limit or stop our use or the disclosure of your personal information to third parties, please contact our Privacy Officer at privacy@conductorsoftware.com. However, please note that by limiting or stopping the use of your personal information by us, or its disclosure to third parties, you may also limit our ability to provide you with our Services.

• Newsletter and other communications: If you subscribe to our newsletter(s) or other communications, you may choose to stop receiving those communications by using the unsubscribe instructions included in our emails, or by contacting our Privacy Officer at privacy@conductorsoftware.com.

• If you have engaged the services of a third party to administer our services (a dual controller) and wish to update, remove or appoint a dual controller, please contact our Privacy Officer at privacy@conductorsoftware.com.

• Other queries or requests: If you have a question or want to make a request that is not listed above, please contact our Privacy Officer at privacy@conductorsoftware.com.

(b) Requests from Administrators, Participants and Users

If you are an Administrator, Participant or Individual User, we collect, hold and process information about you on behalf, and under the direction, of the Customer. This information includes data uploaded to our Services by the Customer (for example, email address, employment and demographic data), your survey responses and comments.

You have the following options when exercising your rights:

• Platform communications: If you would like to stop receiving Conductor Software platform emails, you must contact your Company. If you contact us directly, we will forward your request to the Customer to seek their permission and/or instructions. If you request this, you may no longer be able to use the Services.

• Correction and deletion of Platform Data: If you would like to request access, correction, transfer or deletion of your Platform Data, you must contact your Company. If you contact us directly, we will forward your request to the Customer to seek their permission and/or instructions. 

9. How long do we retain your personal information?

(a) Administrators, Participants and Users

We retain your personal information for as long as we provide our Services to the Customer or until the Customer requests us to delete your personal information, or as needed to comply with our legal obligations, resolve disputes or enforce our legal rights. We may keep your personal information in our encrypted and archived backups for up to 90 days from the point of collection.

(b) Visitors

We will retain your personal information for as long as is necessary to provide our Services to you, or to comply with our legal obligations, resolve disputes, and enforce our legal rights.

10. How do you make a complaint?

(a) Contacting our Privacy Officer

Please contact our Privacy Officer if you have any complaints about our compliance with this Privacy Policy or relevant privacy laws. We will treat your complaint seriously, and will investigate any alleged breach, including how it occurred, and how best to prevent future breaches (if relevant). You can contact our Privacy Officer at privacy@conductorsoftware.com.

11. Additional information

(a) Sensitive Personal Data

If you send or disclose any sensitive personal information (e.g. information related to racial or ethnic origin, sex life or physical or mental health condition) to us when using the Services, you consent to our processing and use of such sensitive personal data as necessary to provide the Services. If you do not consent to our processing and use of such sensitive personal information, you must not submit sensitive personal information to our Services. You may subsequently modify or withdraw your consent to processing of sensitive personal data in accordance with applicable laws in certain jurisdictions and according to Section 8 of this Privacy Policy.

If you do not want your Company to send us sensitive personal information about you, you must make such request directly to your Company.

(b) Cookies and tracking technologies

We and our marketing partners, affiliates, or analytics or service providers, use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. This use does not apply to Participants or Individual Users.

We use cookies to remember users’ settings and preferences, and for session management. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Services, but your ability to use some features or areas of our Services may be limited.

We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our Websites or to display advertising based upon your web browsing activity also use Flash cookies and HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. 

We may partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. 

Please see our Cookie Policy  for more information on what cookies and tracking technologies we use in our Services.

(c) Social media widgets

Our Websites may include social media features or widgets, such as the Facebook Like or Share buttons. Use of these features may collect your IP address, detect which page you are visiting on our Websites, and set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the third party providing these features.

(d) Links to other websites

Our Websites may include links to other websites (for example, our Slack channel for people geeks). The privacy practices of those other websites may differ from Conductor Software’s privacy practices. If you submit personal information to any of those websites, your personal information is governed by their privacy policy. We encourage you to carefully read the privacy policy of any website you visit.

(e) Testimonials

We display Customer or user testimonials and other endorsements on our Websites. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial or any other endorsement, please contact us at privacy@conductorsoftware.com.

(f) Blog and forums

Our Websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To remove your personal information from our blog or community forum, please contact us at privacy@conductorsoftware.com. In some cases, we may not be able to remove your personal information, and in such cases, we notify you and explain why we are unable to fulfill your request.

12. Conductor Software contact details

If you have any questions, concerns or complaints about our Privacy Policy or our data collection or data processing practices, or if you want to report any data privacy concerns or data security issues, please contact us at privacy@conductorsoftware.com where we will assist or refer your question, concern or complaint to the appropriate party.